We apologize that you are requesting a refund and would appreciate hearing your reasons for not being satisfied with our services on SalesTitan.io. Your feedback is valuable to us, as it helps us to identify areas that need improvement. Please use our contact form to get in touch with our team.

If you have purchased an annual or biannual plan and it has been less than 30 days since the purchase, you are eligible for a refund that is calculated proportionately based on the remaining time left in the plan.

To get a refund for a yearly or two-yearly account, the admin of the account must follow these steps to cancel the account using a web browser.

The account will be automatically refunded based on the prorated amount. Note that cancellation can only be made from a web browser.

Note: Canceling the account and receiving a prorated refund will block access to your account. Please ensure you export any important boards to Excel or PDF before canceling.

If you have paid for a yearly account and more than 30 days have passed since you paid or you have paid for a monthly subscription, you are not entitled to a refund.

You can cancel your account and continue to have access to the account for the remainder of the billing period. To cancel the account, the admin of the account should follow the instructions above.

 Note: It is essential to keep in mind that it may take up to 7-10 business days for the refund to appear on your credit card statement. If you have any inquiries or concerns, please don’t hesitate to contact our team at any time. We are available 24/7 and always eager to assist you.
For further questions, please visit our Knowledge Center.  To view the Knowledge Center, click the Home Page icon the top right of your page, then select “Support” and make you way to “Help Center” in the bottom left.  If you have additional questions, please feel free to contact our team by selecting the blue “Contact Us” button.