Core elements of the CommandCenter:

Overview:

Command Center provides a wide range of options to start communication with your clients, starting with Email, Calls, SMS, Notes, and finally, Touchpoints. Let’s take a detailed look at each of them below.

Email:

With AtmosAI Email, send Email Sequesces and Broadcast to your contact list and start converting. AtmosAI email provides users with two readymade Templates forms to choose from.

• Text
• Visuals

With the help of these templates, users can run multiple email marketing campaigns with multiple products on display. Click on the “Choose type,” select one of the two options, then select “Template.”

Add Photos/Images directly from the computer; click on the center of the email and choose the photos icon. 

You can also add “Table” within the email, simply click on the center of the email, and choose table builder.

Email Settings:

To access and configure email settings, click on the top right corner of your Command center window and press settings.

Call:

Make calls directly from the Command Center. AtmosAI provides two calling options. First, you can connect your cell phone to the system and start calling. Secondly, make calls through Twilio.

To Connect your phone, press on the right-side option. A small window will pop up in your browser asking permission to connect your phone to our system.

Secondly, signup for a Twilio account and start calling from there.

Call Settings:

To access and configure phone settings, click on the top right corner of your Command center window and press settings.

Notes:

Take important notes right on the go – Keep track of your customers requests and never miss an important note.

When you are finished taking notes, save them by pressing done. You can still “Edit” or “Delete” your notes afterward.

SMS:

Send Bulk & Sequeces SMS directly from the command center in just one click.

Start by typing the recipient’s phone number, then type your message and press send.

TouchPoints:

A Touchpoint is any moment a consumer or prospective customer interacts with your brand, whether before, during, or after a purchase. Keep track of all of your communications with all of your customers.

To add a Touchpoint, press the blue “+ Touchpoint“, then type the Name of the touchpoint, enable permissions, and press “Save.” 

After pressing “Save,” the following window will appear. Press the blue “Add Field” button to add fields. Start by tying Name, then select Type, enter a Description, click the “Share Field” to share this field with your team, and finally press “Save“.

On the right side of the New, you’ll find “Share.” From here you can add team members to the field.

Edit or Delete fields by pressing the edit or delete sign at the right corner of the created fields.

Team Updates:

Keep your team informed with team updates. Take lead by posting updates, mentioning coworkers, and transferring files to the team.

To send an update to your team, click on Team Updates, type your message, and press send.

On Updaes, add Files from your computer,  Gifs, Emoji, keep your team members informed or give directions directly by mentioning them with “@name.” Press Like or Reply to any update.

Timeline:

AtmosAI Command Center allows you to track your team’s work from start to completion and ensure that everything is completed on time.

The Timeline of a record displays the modifications made to that record and its associated records. This allows you to view the activity history of a client and changes made by your team (contacts, companies, etc.).

The Timeline of the client’s record will display in chronological order the changes made to the client’s record and its Related records.

Filters in Timeline:

AtmosAI Timelines allows you to filter data in two ways:

• Filter Log
• Person Filter

Filter Log:

With a Filter log filter your timeline/activities data easily with multiple filter options. Click on the Time filters to filter data time-wise. 

Person Filter: 

Filter your data person-wise with Person Filter. Click on the Person icon, then select a team member’s name to filter the activity data of that specific member.

Touchpoints:

Touchpoints refer to the points of interaction between a business and its customers throughout the customer journey. Customer experience and brand perception are greatly impacted by these moments. With AtmosAI, businesses can optimize their customer journey by identifying key touch points on a map and taking advantage of timely opportunities. Customer touchpoints are points of interaction between a customer and a business. Some examples of customer touchpoints include:

• A retail store is visited by a customer (store control).
• The retail store’s commercial is broadcasted on television to reach the customer (brand control).
• When customers complain on social media, both the brand and the customer are exposed to each other without either party having control over the situation.