Pausing a Sequence

An email sequence will automatically be paused if you receive any non-autoresponder email from the recipient to any email address connected to Atmos email sync. If you subscribed all contacts within a lead to a sequence, only contacts who responded will have their sequence paused.

Contacts subscribed to an Email Sequence can also be paused manually on the individual contact page or in bulk on the Email Sequences page.

When we detect that a reply to a sequence step email is from an automatic responder (such as an out of office reply), we will not pause the sequence. Autoresponders are not counted as replies in email sending reports, either.

Import Leads & Data menu item

Pausing a Sequence

To pause a Sequence in bulk (or for one contact), pull up your Clear View of subscribed leads, or select the desired leads on the main Leads page, and press the down arrow next to the Email button. From there, click on Manage Sequences > Pause and select the sequence you’d like to pause.

Completely disable an Email Sequence

Want to completely disable an email sequence? You’re in luck! Disable an entire Email Sequence for all subscribed contacts by toggling off the sequence from the All Sequences page. This page can be found by selecting the CRM tab, then the Automations dropdown, and then the Sequences option on the menu in the left-hand side

Keep in mind that re-enabling this sequence again may cause the next step in the sequence to be sent immediately, as the “delay” feature will not account for the time in which the Sequence was disabled. However, future steps will still have the set delay.

For example, if you paused the sequence after Step 1 was sent out and have Step 2 with 2 day delay and Step 3 with 2 day delay and you pause sequence for a week and then resume it – Step 2 will be sent right away, while Step 3 will still be sent with a 2 day delay.