A Group Phone Number (also known as a “ring group”) defines a phone number that, when dialed, rings a group of phones simultaneously, stopping when any one of them is picked up. This feature can be a great tool if your team has a shared inbound phone number, such as a toll-free number routed to all of your sales reps.
Add a Group Number
After creating a Twilio account, please submit a Support Ticket (?) for us to walk you through the Twilio integration into ATMOSai. Once integrated, setup your first Group Number by navigating to Settings > Communication > Phone & Voicemail, then “+ Add” under the Group Numbers section.
Removing & Editing Membership of Group Numbers
To remove a Group Number, simply click on the trash icon next to the number as shown below. To edit Members of the Group Number, click the pencil beside “Members” and add or delete members as needed.
Missed Calls and Voicemails to Group Numbers
When an incoming call is missed or declined, the call is automatically forwarded to your Group Voicemail Inbox. You can customize your Voicemail greeting here:
All users that are a member of the Group Number will see this Voicemail or Missed Call in their inbox as shown here:
Use a Group Number as your Caller ID
To use your Group number as your outgoing Caller ID, you will need to go to the Phone Settings popover (top right of the screen) and select your Group Number:
This will ensure that all outgoing calls made will display the Group Number on Caller ID.
Note: You can only use numbers that you own as your caller ID in Atmos .