Bring your own carrier (BYOC)

BYOC is a way to keep your existing phone provider while receiving your inbound calls in Atmos .

It’s great alternative to porting your numbers. It also allows you to use Atmos in countries where our primary carrier, Twilio, does not operate. 

BYOC only works with VoIP phone numbers. You’ll need to ask your VoIP provider if it’s supported. Due to telephony regulations, BYOC is not available for Turkish numbers. If you’re interested in setting up a VoIP provider within your ATMOSai instance, please submit a Support Ticket (?). 

Advantages of BYOC vs porting your number

BYOC is easier to set up (and revert) than porting. If your provider supports it, it’s a great way to test things out before fully porting the number.

Porting requires more paperwork and time. It can take a few days or more, depending on the telephony provider (sometimes they request extra information to verify the requestor identity). You also have to go through the process of porting the number out if you decide to leave Atmos .

Setup if your number is with Twilio

Submit a Support Ticket (?) and include the following:
Phone number(s) you wish to forward and include the corresponding user account in ATMOSai. 
Once you’ve received confirmation from the Atmos support team, you’ll need to set up BYOC forwarding for each of the numbers you wish to use within Atmos. We will give further instruction regarding how to complete this process. 

Setup if your number is with other carrier

Contact your existing carrier to find out if and how to forward your calls to another carrier via SIP.
Ask your carrier for a list of IP addresses used to forward the calls. We will need them for an IP whitelist to be able to accept incoming calls.
Submit a Support Ticket (?) and include the following:
Name of the existing carrier.
Phone number(s) you wish to forward and their corresponding user account in Atmos .
IP addresses from your existing carrier to be added to our whitelist.
Once you’ve received confirmation from the Atmos support team, have your carrier set up forwarding for each of the numbers you wish to use in Atmos . Have them select a forwarding location based on their geographic location. (This helps minimize latency).  
Set up a SIP forward rule with your existing carrier.